IT Service Management

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications Technology (ICT) continuity is fundamental to the success of any business reliant on IT services. Take our IT Service Management Training Courses to achieve best practice and overall business continuity.

Disruption to IT services management can bring business operations to a halt, damaging your reputation through lost time and profit. A code of practice is crucial to the IT community in any sector. The IT Infrastructure Library (ITIL) provides a benchmark for IT service management through standard checklists and procedures. We can provide essential ITIL training and certification accredited by the Information Systems Examination Board (ISEB).

Training Course

  1. ISEB Practitioner Certificate in Software Asset Management (PCSAM)
    This qualification covers the Software Asset Management (SAM) processes as described in the SAM module within IT Infrastructure Library (ITILv3) and closely follows the ISO 19770-1:2006 Standard. The qualification also considers the interdependencies between ITIL Service Management principles in general and SAM.

    The course will enable delegates to confidently sit the BCS/ISEB Practitioner Certificate in Software Asset Management exam.